Owner FAQs

Q: Do you offer protection from property damages caused by the tenant?

A: We do collect a security deposit from the tenant, which can be up to 2 times the monthly rent per California State Law. When the tenant vacates, the security deposit can be used to cover any unpaid rent, unpaid fees, and damages to the property.

Q: How do you qualify a tenant?

A: Per California Landlord/Tenant Law, we qualify applicants based on Income /Employment Verification; Rental History with Landlord Reference, and Credit Worthiness based on timely payment of credit accounts; bankruptcies, foreclosures, repossessions, collections and evictions. All of this is included in the management fee; there is no extra charge.

Q: How long does it typically take for you to find a qualified tenant to rent out the property?

A: This depends on a few factors. Competitive market price, availability/competition, condition of the property and quality of the amenities. The key is to make sure the property is priced accurately for the market and that the property is marketed through all the appropriate channels.

Q: What avenues does your company use in order to advertise properties for rent?

A: We place a sign in front of your property (whenever possible), a full size detailed ad is posted on Craigslist.com with pictures, as well as advertising on our website. We also advertise in The San Jose Mercury News and other publications as determined by the property manager and the owner.

FEES

Q: Are there fees for contacting maintenance staff/third-party maintenance vendors to perform repairs?

A: No, you would only pay the vendor for their work. Major projects may have a fee involved which would be agreed upon in advance.

Q: Do you add a mark up to work performed by outside vendors?

A: No, we do not charge maintenance override fees. We do not add any mark up to their invoice. If the plumber charges $100, you would be charged $100.

Q: Do you charge fees if the unit is vacant for any of the following reasons: inability to find tenant, tenant moving out, transition periods between finding old and new tenants?

A: No.

Q: Do you charge start-up, turnover, or leasing fees?

A: No.

Q: What are the property management fees?

A: The management fees vary based on the type of property. Please call for more information. If a unit is vacant, we are not collecting a management fee while a tenant is being found.

Q: What is your fee for tenant placement?

A: $0 Our management fee is based solely on the collected monthly rent. If we are not collecting rent for your property, there is no fee.

OTHER QUESTIONS

Q: Does your company provide itemized monthly financial statements?

A: Yes we do. Our monthly statements consist of a computer generated cash flow and a detailed general ledger.

Q: How available is the property management staff to respond to tenant needs?

A: Our office is open Monday thru Friday 8:30am to 5:00pm. In the event of an after hours or weekend emergency, we have an experienced Property Manager on call available to assist the tenants at all times.

Q: How experienced and responsive is your maintenance staff and/or third-party maintenance vendors?

A: Cal Western has a well-experienced and well-rounded maintenance staff. We screen vendors for liability and workers compensation insurance. We have a long list of trusted vendors for virtually anything in needs of repair.

Q: How many properties does your company currently manage?

A: We currently manage approximately 1,000 properties in Santa Clara County.

Q: How much experience does your company have in property management (not including experience in real estate sales)?

A: Cal Western has been doing Property Management since 1969. That is our specialty. We are not a Real Estate Sales Office so we don’t normally sell property. However, the owners are Licensed California Real Estate Brokers so we are able to sell property at the owner’s request.

Q: What steps are taken to ensure that the property is in "rentable" condition? Re-painting walls? Walk through? Etc. Are there charges associated with that?

A: We will coordinate all repairs and walk through inspections needed to ensure the property is in rentable condition. From carpet, linoleum and paint to changing locks, light bulbs, and smoke detector batteries…we can handle everything. We don’t charge for coordinating the repairs. The only charge is the cost of the work.

National Association of Residential Property Managers
Equal Housing Opportunity
National Association of Realtors
Better Business Bureau
California Apartment Association
California Association of Realtors
Multiple Listing Service
Santa Clara County Association of Realtors

What People Are Saying About Us

4.8/5
4.8 /5
180 Reviews

Survey
5.0/5
Sep 17, 2021
Cal-Western Property Management Nick
Patricia Ramirez is so pleasant to work with, she is so nice, and made the move in process such a great experience! Thank you Patricia, and Cal-Western Properties 🏡
Survey
5.0/5
Sep 13, 2021
Cal-Western Property Management Won
Thank you for your accommodation (Michaela!) and assistance thus far and in the future 🙂
Survey
4.0/5
Sep 11, 2021
Cal-Western Property Management Kris
The agent in charge of renting my apartment, Patricia Ramirez, was great. She was knowledgeable about the property, respectful, and patient throughout the process. Very helpful and on top of any questions or concerns that I had. My only complaint with the renting process was that the apartment was not as clean as I had hoped it would be and I should have checked it more thoroughly prior to signing the lease and moving in. The bathroom shower tiles beneath the window sill were caked in a thick black dirt substance, the vanity door was broken, and both sink and tub drains were clogged. Also the refrigerator was filthy with food debris and one kitchen cabinet was full of trash. I spent more time and effort cleaning than I had hoped, but in general the experience has been a net positive.
Survey
5.0/5
Sep 7, 2021
Cal-Western Property Management Matthew
Amazing move in. Great response rate.
Survey
5.0/5
Aug 13, 2021
Cal-Western Property Management Mike
Julie made our move-in and leasing process convenient and fast. She has already resolved repair and service issues extremely fast and without any fuss.

Want to Learn More?

If you’d like to learn more about our properties and what it’s like to work with Cal-Western Property Management, get in touch. We’d be happy to talk more about our rental properties, our application requirements, and our leasing process.

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Cal-Western Property Management

1270 South Winchester Blvd., Suite 127 San Jose, CA 95128
(408) 554-1818
Toll Free: (800) 393-1818
(408) 246-8941
info@calwestern.com
DRE #: 01191882