Owner FAQs

Q: Do you offer protection from property damages caused by the tenant?

A: We do collect a security deposit from the tenant, which can be up to 2 times the monthly rent per California State Law. When the tenant vacates, the security deposit can be used to cover any unpaid rent, unpaid fees, and damages to the property.

Q: How do you qualify a tenant?

A: Per California Landlord/Tenant Law, we qualify applicants based on Income /Employment Verification; Rental History with Landlord Reference, and Credit Worthiness based on timely payment of credit accounts; bankruptcies, foreclosures, repossessions, collections and evictions. All of this is included in the management fee; there is no extra charge.

Q: How long does it typically take for you to find a qualified tenant to rent out the property?

A: This depends on a few factors. Competitive market price, availability/competition, condition of the property and quality of the amenities. The key is to make sure the property is priced accurately for the market and that the property is marketed through all the appropriate channels.

Q: What avenues does your company use in order to advertise properties for rent?

A: We place a sign in front of your property (whenever possible), a full size detailed ad is posted on Craigslist.com with pictures, as well as advertising on our website. We also advertise in The San Jose Mercury News and other publications as determined by the property manager and the owner.

FEES

Q: Are there fees for contacting maintenance staff/third-party maintenance vendors to perform repairs?

A: No, you would only pay the vendor for their work. Major projects may have a fee involved which would be agreed upon in advance.

Q: Do you add a mark up to work performed by outside vendors?

A: No, we do not charge maintenance override fees. We do not add any mark up to their invoice. If the plumber charges $100, you would be charged $100.

Q: Do you charge fees if the unit is vacant for any of the following reasons: inability to find tenant, tenant moving out, transition periods between finding old and new tenants?

A: No.

Q: Do you charge start-up, turnover, or leasing fees?

A: No.

Q: What are the property management fees?

A: The management fees vary based on the type of property. Please call for more information. If a unit is vacant, we are not collecting a management fee while a tenant is being found.

Q: What is your fee for tenant placement?

A: $0 Our management fee is based solely on the collected monthly rent. If we are not collecting rent for your property, there is no fee.

OTHER QUESTIONS

Q: Does your company provide itemized monthly financial statements?

A: Yes we do. Our monthly statements consist of a computer generated cash flow and a detailed general ledger.

Q: How available is the property management staff to respond to tenant needs?

A: Our office is open Monday thru Friday 8:30am to 5:00pm. In the event of an after hours or weekend emergency, we have an experienced Property Manager on call available to assist the tenants at all times.

Q: How experienced and responsive is your maintenance staff and/or third-party maintenance vendors?

A: Cal Western has a well-experienced and well-rounded maintenance staff. We screen vendors for liability and workers compensation insurance. We have a long list of trusted vendors for virtually anything in needs of repair.

Q: How many properties does your company currently manage?

A: We currently manage approximately 1,000 properties in Santa Clara County.

Q: How much experience does your company have in property management (not including experience in real estate sales)?

A: Cal Western has been doing Property Management since 1969. That is our specialty. We are not a Real Estate Sales Office so we don’t normally sell property. However, the owners are Licensed California Real Estate Brokers so we are able to sell property at the owner’s request.

Q: What steps are taken to ensure that the property is in "rentable" condition? Re-painting walls? Walk through? Etc. Are there charges associated with that?

A: We will coordinate all repairs and walk through inspections needed to ensure the property is in rentable condition. From carpet, linoleum and paint to changing locks, light bulbs, and smoke detector batteries…we can handle everything. We don’t charge for coordinating the repairs. The only charge is the cost of the work.

National Association of Residential Property Managers
Equal Housing Opportunity
National Association of Realtors
Better Business Bureau
California Apartment Association
California Association of Realtors
Multiple Listing Service
Santa Clara County Association of Realtors

What People Are Saying About Us

4.8/5
4.8 /5
232 Reviews

Survey
4.0/5
Oct 19, 2022
Cal-Western Property Management Shunyao
Would be great if there is pest control before I move in so there wont be as many ants.
Survey
5.0/5
Oct 18, 2022
Cal-Western Property Management Robin
Thank you for being so kind and understanding, I truly enjoy my new apartment and my new neighbors.
Survey
5.0/5
Oct 18, 2022
Cal-Western Property Management Carlos
Michaela has been great!
Survey
5.0/5
Oct 12, 2022
Cal-Western Property Management Michael
Casey is great
Google
5.0/5
Oct 7, 2022
Google Cal-Western Property Management BIGPICKS
I came to cal western management in search of renting with no hesitation I was greeted and helped in time I found my desired place of rental Casey from cal western management was honest which helped with my decision I haven't had a issue I love my place of rent and what needed to get fix was done in a proper time I'm very satisfied with management so far price reasonable quiet area and no pest so far its a winning situation for me so good luck to those who read this
Survey
4.0/5
Sep 16, 2022
Cal-Western Property Management Topher
Sheila was awesome!
Google
5.0/5
Sep 14, 2022
Google Cal-Western Property Management Erika
I have been renting from Cal Western for almost 10 years maybe even more. when im moving from one place to another they manage both. It makes finding a new place so painless, and convenient. In my experience with my prop manager (Michaela) she is supper professional and polite. she is quick about getting things set up, fixed, or confirming you have been accepted on a rental. I highly recommend the Cal Western property management. Quick, & professional. The front desk ladys are always supper nice and welcoming. Thank you Michaela and cal western.
Survey
5.0/5
Sep 9, 2022
Cal-Western Property Management Rickey
Affordable price through the inflation stage of 2022 life staff is friendly and consistent I haven't had any issues since move in date
Survey
5.0/5
Sep 8, 2022
Cal-Western Property Management Jennifer
Dealing with Sarah made everything a little easier, she went that extra mile to make sure this was a smooth transaction.
Survey
5.0/5
Sep 8, 2022
Cal-Western Property Management Ryan
Nothing of interest to report. The move in experience, including all arrangements went exactly as planned.
Survey
5.0/5
Sep 8, 2022
Cal-Western Property Management Sachin
I and my wife would like to give a big shout-out to Cathy. Cathy was very nice to work with throughout and made sure that the maintenance issues were addressed in timely manner. We are very happy in our new house, thanks to Cathy!
Google
5.0/5
Sep 4, 2022
Google Cal-Western Property Management Juan
I pick up some stuff that they had to get rid off chairs an file cabinets
Survey
5.0/5
Aug 17, 2022
Cal-Western Property Management Selam
They had the roof on me and my daughter for me thank you Cal- western 😍
Survey
5.0/5
Aug 9, 2022
Cal-Western Property Management Mina
Melissa was very helpful
Survey
5.0/5
Aug 4, 2022
Cal-Western Property Management Nicholas
Cathy has been a breath of fresh air in this super competitive market. My fiancée and I have had a hard time finding agents who take our young family seriously until now. She is a absolute joy to talk to and responds very quickly. Happy to continue this rental journey with her.
Survey
4.0/5
Aug 1, 2022
Cal-Western Property Management Brandy
We are enjoying our home! Casey is great! She is very kind and professional. She is responsive when I reach out to her. Thank you!
Survey
5.0/5
Jul 13, 2022
Cal-Western Property Management Saphire
My uncle rents from yur company
Survey
5.0/5
Jul 8, 2022
Cal-Western Property Management Marlén
Contenta
Survey
4.0/5
Jul 8, 2022
Cal-Western Property Management Adriana
I feel happy here, thanks.. .
Survey
5.0/5
Jun 18, 2022
Cal-Western Property Management Peter
Grace was really helpful in our processing to be able to move in a short time.
Survey
5.0/5
Jun 15, 2022
Cal-Western Property Management Samantha
Heather made my move so quick and easy! She is super friendly and very responsive!
Survey
5.0/5
Jun 10, 2022
Cal-Western Property Management Richard
Very helpful I was able to get in and now my son finally has his own room in my new 2 bedroom.
Google
5.0/5
May 26, 2022
Google Cal-Western Property Management Laurissa
I have been renting from Cal Western for almost 4yrs now. I am moving from one apartment to another they manage both. It makes finding a new place so painless, and convenient. In my experience with the different managers they are professional and polite. They are quick about getting things set up, fixed, or confirming you have been accepted on a rental. I highly recommend the Cal Western property management. Quick, & professional.
Survey
5.0/5
May 13, 2022
Cal-Western Property Management Myrna
Sara H is helpful, professional, and made the process very easy.
Survey
5.0/5
May 11, 2022
Cal-Western Property Management Julio
Sabine was so helpful to us and always making us safe.

Want to Learn More?

If you’d like to learn more about our properties and what it’s like to work with Cal-Western Property Management, get in touch. We’d be happy to talk more about our rental properties, our application requirements, and our leasing process.

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Cal-Western Property Management

1270 South Winchester Blvd., Suite 127 San Jose, CA 95128
(408) 554-1818
Toll Free: (800) 393-1818
(408) 246-8941
info@calwestern.com
DRE #: 01191882