Tenant FAQs

A: You can check our website that is updated each afternoon, you can come to our office Monday – Friday 8:30 – 5:00 and pick up our vacancy sheet, or you can contact one of our property managers for more detailed availability information.

A: You can drop off your rent to the Cal-Western office located at 1270 S Winchester Blvd Suite 127 San Jose CA 95128 during business hours, or by depositing it in the rent drop box located on the side of our building. You can also mail it in to the address listed above.

A: You will need to contact your property manager for any maintenance requests or concerns. Please be prepared with your name, address, a phone number where you can be reached and details regarding the problem. You can contact your manager by sending an email your manager, calling Cal-Western at (408) 554-1818, or by submitting a written request at the Cal-Western front desk during business hours

A: You would need to schedule an appointment with the property manager who manages that property to view the interior of the property. You can contact a manager through email (addresses available here) or by calling the Cal-Western office at (408) 554-1818.

A: Each person over the age of 18 will need to fill out a Cal-Western Application to Rent. There is an application fee of $30.00 per applicant over the age of 18.

A: You will need to provide your manager with a written 30-day notice of intent to vacate.

A: All applications must be completed in full. We conduct credit checks and check rental references. You must be at least 18 years of age. We require that the household gross monthly income is 3 times the monthly rent. (Example if the rent is $1,000.00 per month, your gross (before taxes) income must be at least $3,000.00 per month. Proof of income must be provided. Pay stub, or if self employed a 1099 proof of income and tax return can qualify.

A: We accept cashier’s checks, money orders, certified funds, and personal checks*. We do not accept cash or credit cards

*restrictions may apply

A: Cal-Western Property Management office hours are Monday through Friday 8:30a.m. – 5:00p.m. The office is not open for business on Saturday or Sunday!! If you have an emergency after hours or on weekends, please call us from a touch-tone phone at (408) 879-8240. The answering service will determine if your maintenance emergency can wait until normal business hours or if a property manager should be contacted. If it is a true emergency, a property manager will get back to you as soon as possible.

REMEMBER TO IDENTIFY YOURSELF, YOUR ADDRESS, APARTMENT NUMBER AND MAKE SURE TO LEAVE YOUR PHONE NUMBER SO THAT WE CAN CALL YOU TO GET DETAILS REGARDING THE PROBLEM.

Always dial 911 first if there is a life-threatening situation. If you have a severe water leak, please try to turn off the source under the sink or toilet and if that doesn’t work, then call the office. PLEASE USE COMMON SENSE ABOUT WHAT IS A REAL EMERGENCY. If your problem can wait until 8:30 the next morning on a weekday, please wait until then and call the office!

A: Your rent is due in the Cal-Western office on or before the 1st day of each month. Your rent is considered late if not received by 5:00 p.m. on the 3rd. Late fees may apply.